Responsible Gaming

Gambling should always be a form of entertainment, never a way to earn money or escape financial difficulties. While the majority of people gamble safely, for some it can become a problem. We are committed to promoting responsible gambling and ensuring our users have access to the information and tools they need to stay in control.

Age Verification

In Great Britain, the legal age to gamble is 18 years old. It is illegal for anyone under this age to open an account or place a bet. All licensed operators must verify your age and identity before you can deposit funds or play. If you are under 18, please do not attempt to gamble. Parents and guardians are encouraged to use parental controls and internet filtering software to restrict access to gambling websites.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and often goes unnoticed. Ask yourself the following questions. If you answer “yes” to any of them, it may be time to seek help:

• Have you ever chased your losses by betting more to try and win back money you’ve lost?
• Do you hide your gambling from family, friends, or employers?
• Have you lied about how much time or money you spend gambling?
• Do you gamble to escape from stress, anxiety, or depression?
• Have you borrowed money or sold possessions to fund your gambling?
• Has gambling caused problems in your relationships, job, or finances?
• Do you feel anxious or irritable when you try to cut down or stop gambling?
• Do you think about gambling constantly or plan your day around it?

Self-Help Tools

Most licensed gambling operators in the UK offer a range of tools to help you stay in control. These tools are free, easy to use, and can be activated directly in your account settings:

• Deposit limits: Set a maximum amount you can deposit per day, week, or month.
• Loss limits: Cap how much you can lose over a given period.
• Reality checks: Receive on-screen reminders of how long you have been playing.
• Time-outs: Take a short break from gambling, usually from 24 hours up to 6 weeks.
• Self-exclusion: Block yourself from a specific operator for a longer period (often 6 months to 5 years).

Support Organisations

If you live in the United Kingdom and are concerned about your gambling or that of someone you know, free, confidential help is available:

• GamCare – The leading UK provider of information, advice, and support for anyone affected by problem gambling. National Gambling Helpline: 0808 8020 133 (free, 24/7).
• GamStop – A free service that lets you self-exclude from all UK-licensed online gambling sites at once.

For users in other countries, please contact your local responsible gambling organisation:

• Australia: Gambling Help Online
• Canada: Responsible Gambling Council
• United States: National Council on Problem Gambling
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
• Other countries: Please search for your national responsible gambling helpline or organisation. Most jurisdictions offer free, confidential support.

If You Have a Problem, Seek Help

Problem gambling is a recognised mental health condition, not a moral failing. It can affect anyone regardless of age, background, or income. If you recognise any of the warning signs above, or if gambling is causing distress to you or your loved ones, please reach out today. Help is free, confidential, and available 24/7. You are not alone.